Casino / Mobile
This policy explains exactly what information 2999bit collects when you use your account, how we store it, and what choices you have over it. Access and eligibility depend on your local law and the eligible regions we serve.
When you open an account with us, we collect the details you provide during registration — your name, contact information and account credentials. When you make a deposit or withdrawal using bKash or Bank Transfer, we record the transaction reference, amount and timestamp in your account history. We do not store your full bKash PIN or bank login credentials on our servers; those remain entirely within the respective payment provider's environment. We also collect device and session data — browser type, IP address and pages visited — to maintain account security and detect unusual login activity. This data is not sold to third parties. We share it only where required to process a transaction, comply with a legal obligation applicable in eligible regions, or respond to a verified account support request you have raised with us. Retention periods vary by data type: transaction records are held for as long as required by applicable financial regulations in the regions we operate, while session logs are reviewed periodically and cleared on a rolling basis. The current retention schedule is shown in the account dashboard after login.
Transaction references tied to your bKash deposits and withdrawals are logged in your account history. We hold these records for the period required under applicable financial rules in eligible regions, not indefinitely.
Bank Transfer transaction details are stored against your account for reconciliation and support purposes. You can view your own transaction log after login; contact support if a record looks incorrect.
Your login credentials are stored in encrypted form. We do not have access to your plain-text password. If you suspect unauthorised access, use the password reset path shown on the login page immediately.
We collect IP address, device type and session timestamps to monitor account security. This data is used solely for fraud prevention and account integrity checks, not for marketing profiling.
Not every part of your experience on 2999bit falls under the same data handling rules. Some sections of your account interact with external payment providers or third-party game studios whose own policies also apply. Understanding the boundary helps you know where to direct questions.
Login events, session duration and account settings changes all fall under this policy. We log these to maintain security and can provide a summary of recent account activity on request through our support channel.
When you transact via bKash or Bank Transfer, the payment leg is processed by the respective provider under their own terms. We hold the resulting record in your account; the provider holds the payment-side data independently.
Game session data — rounds played, results, stakes — is recorded in your account for history and support purposes. Game content itself is delivered by studios; their software does not collect personal data from your device separately.
Any link leaving 2999bit leads to a site or service with its own privacy policy. We have no visibility of data collected there. Check the relevant third-party policy before sharing personal information on an external page.
Your account dashboard is the first place to check your personal information. After login, the profile section shows the name, contact details and verification status we hold. If any detail is wrong, you can edit it directly from that screen — changes take effect on the next page load. For transaction records, the history tab shows each deposit and withdrawal reference, including bKash and Bank Transfer entries, with timestamps. If a record appears incorrect or a transaction is missing, raise a support ticket with the reference number shown in your history; our team will check the record against the payment provider log. For broader data questions — what we hold about you, how long we hold it, or a request to have specific records reviewed — reach our privacy contact using the details in the Support section below. Eligibility for specific data rights may depend on your local law and the regions we currently serve; we will confirm the applicable options when you contact us.
Open your account dashboard after login. The profile and history tabs show the personal and transaction data we hold. You do not need to contact support to see your own records — they are visible there directly.
Edit name, contact information and communication preferences from the profile settings screen. For identity-verified fields that cannot be changed self-service, submit a correction request through the support channel with the relevant document.
For questions about what we store, why we store it, or how long it is retained, contact us through the privacy support path listed below. We aim to respond with the applicable details within a reasonable period.
If you want your account closed, submit the request through account settings or via support. Closure does not automatically erase all records; legally required financial records are retained for the period mandated in eligible regions.
For any question about how 2999bit handles your personal data, you have three direct routes. Use the one that fits the nature of your question — routine account queries resolve fastest through the live chat inside your account; written data requests are better handled by email so there is a clear record on both sides.
Open the chat window from inside your account after login. Use this for account-level questions about a specific transaction record, login history or a data detail that looks incorrect.
For formal data requests — record reviews, correction requests or questions about retention — send a written message to our support email. Include your account username and a clear description of your request.
Before contacting support, check your dashboard. Profile settings, transaction history and communication preferences are available there after login. Many data questions are answered by what you can already see.
2999bit stores account data on servers with encryption in transit and at rest. We use session cookies to keep you logged in across the pages of your account and to maintain your language and display settings — no cookie carries personal data outside our environment. Persistent analytics cookies, where used, are anonymised and do not identify you individually. You can clear cookies through your browser settings at any time; doing so will end your current session and require you to log in again. For account security specifically, we flag unusual login patterns — such as access from a new device or an unfamiliar location — and may prompt additional verification steps shown on screen. We do not share account security data with game studios or payment providers beyond what is needed to process your specific transaction. If policy details change in a material way, the updated version is published at this address and the revision date is noted at the top of the page.
All data moving between your device and our servers is encrypted. This covers login events, account updates and payment references — including bKash and Bank Transfer transaction records sent through your account.
Session cookies keep your account active during a visit. Analytics cookies, where present, are anonymised. Clear cookies via your browser settings if you want to end tracking; this will log you out of your current session.
We do not hold data longer than necessary. Transaction records stay for the period required under applicable financial rules in eligible regions. Account data not tied to a legal hold is reviewed on a rolling basis.
When this policy changes materially, the updated version replaces the current one at this URL. The revision date at the top of the page tells you when it was last changed. Check back if you have an open data request.
These are the questions we hear most from people looking at their account data, their rights under this policy, and how to contact us about a specific concern.
We collect your name, contact details and login credentials at registration. Once your account is active, we also record device and session data for security, and transaction references whenever you deposit or withdraw using bKash or Bank Transfer. Full payment credentials stay with the payment provider, not with us.
Your account dashboard after login shows your profile details and full transaction history. For a broader data summary beyond what the dashboard displays, contact our support team by email with your account username. Eligibility for a full data export depends on your local law and the regions we serve.
Standard fields like contact information can be edited directly in your profile settings after login. For identity-verified fields that cannot be changed self-service, submit a correction request through the support channel and include the relevant document. We will confirm once the correction is applied.
We share data only in three cases: to process a transaction via bKash or Bank Transfer, to respond to a legal obligation applicable in eligible regions, or to address a support request you raised. We do not sell personal data or pass it to advertisers.
Transaction records, including bKash and Bank Transfer references, are retained for the period required under applicable financial regulations in the eligible regions we operate. Session and device logs are cleared on a rolling basis. The current retention schedule is visible in your account dashboard after login.
Use the password reset path on the login page immediately to lock out the session. Then open a support ticket through your account or via email describing when you noticed the activity. We will review the login history tied to your account and advise on the next steps available to you.